BEGIN:VCALENDAR VERSION:2.0 METHOD:PUBLISH PRODID:-//Telerik Inc.//Sitefinity CMS 14.4//EN BEGIN:VTIMEZONE TZID:Pacific Standard Time BEGIN:STANDARD DTSTART:20251102T020000 RRULE:FREQ=YEARLY;BYDAY=1SU;BYHOUR=2;BYMINUTE=0;BYMONTH=11 TZNAME:Pacific Standard Time TZOFFSETFROM:-0700 TZOFFSETTO:-0800 END:STANDARD BEGIN:DAYLIGHT DTSTART:20250301T020000 RRULE:FREQ=YEARLY;BYDAY=2SU;BYHOUR=2;BYMINUTE=0;BYMONTH=3 TZNAME:Pacific Daylight Time TZOFFSETFROM:-0800 TZOFFSETTO:-0700 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT DESCRIPTION:1 Core CE and 1 20% CEImplementing a Workplace Violence Prevent ion Plan for the Dental PracticeThis course equips dental professionals wi th a clear understanding of the fundamental requirements of California’s n ew Workplace Violence Prevention law. Participants will learn what is requ ired to create and implement a comprehensive Workplace Violence Prevention Plan (WVPP) tailored to the unique challenges of dental practices.The pro gram will also cover best practices under California law to ensure complia nce with the Cal/OSHA workplace violence prevention standard and maintain a safe environment for employees and patients.Learning Objectives:Understa nd the legal requirements for workplace violence prevention under Californ ia law and Cal/OSHA standards.Identify potential risks and warning signs o f workplace violence specific to dental practices.The importance of develo ping and implementing an effective Workplace Violence Prevention Plan (WVP P).Learn best practices for responding to workplace violence incidents\, i ncluding reporting and follow-up procedures. Michael Rossiter\, JDAbout th e SpeakerMichael J. Rossiter\, a partner at Scott &\; Whitehead\, is li censed to practice law in California and Utah. He represents and advises e mployers in all areas of employment law\, including harassment\, discrimin ation\, retaliation\, employment agreements\, wage and hour issues\, and e mployment policies. For the past several years\, Mr. Rossiter has conducte d harassment prevention training\, reflecting his dedication to fostering harassment-free workplaces.When the Front Office Walks Out: A Case Study i n Remote Staffing\, Practice Continuity\, and Patient ExperienceCourse Int roductionFront office turnover can bring a dental practice to a standstill . When the people who answer the phones\, manage the schedule\, verify ins urance\, follow up with patients\, and keep administrative systems moving suddenly leave\, the impact is immediate: missed calls\, delayed follow-up \, frustrated patients\, overwhelmed clinical teams\, and lost production. In this case-based course\, Dr. Josh Solomon will share how his practice n avigated a significant front office staffing disruption and rebuilt operat ional stability using a remote front office model. The discussion will exp lore what worked\, what was challenging\, and what other practices can lea rn from the experience.Participants will gain a practical understanding of how remote administrative support can be structured\, what responsibiliti es can be handled outside the physical office\, and how to maintain accoun tability\, communication\, HIPAA awareness\, and patient trust. The course will also address common concerns around team buy-in\, patient satisfacti on\, workflow integration\, and hiring the right remote team members.This session is designed to provide an honest\, peer-led look at remote staffin g as one possible strategy for improving practice continuity\, reducing ad ministrative strain\, and supporting a consistent patient experience.Cours e ObjectivesBy the end of this course\, participants will be able to:Ident ify the operational impact of front office turnover on scheduling\, patien t communication\, insurance workflows\, billing follow-up\, team morale\, and practice continuity.Evaluate which front office responsibilities may b e appropriate for remote administrative support\, including scheduling\, i nsurance verification\, patient communication\, billing support\, and admi nistrative follow-up.Describe key HR considerations for hiring\, onboardin g\, and managing remote front office team members\, including communicatio n skills\, accountability\, HIPAA awareness\, technology comfort\, and per formance expectations.Apply practical strategies for integrating remote st aff into existing practice workflows\, including communication systems\, t ask handoffs\, escalation protocols\, documentation\, and team alignment.D iscuss how remote front office support can affect patient experience and s atisfaction\, including responsiveness\, personalization\, trust\, continu ity\, and quality of communication. Dr. Joshua SolomonAbout the SpeakerDr. Joshua Solomon is a second-generation pediatric dentist and has been in p ractice in Livermore\, California\, for 20 years. He is a graduate of the University of the Pacific with a B.S. in Biological Sciences and a D.D.S. Following dental school\, Dr. Solomon completed an additional 2-year speci alty residency at the University of Texas Dental Branch – Houston and a Ma ster’s program in conjunction with the Department of Oral-Biomaterials. He is a Diplomate of the American Board of Pediatric Dentistry and a Fellow of the American College of Pediatric Dentistry.When not treating patients in his office\, Dr. Josh is an internationally recognized speaker and clin ical instructor. Dr. Solomon is the owner/director of the Bioclear Pediatr ic Learning Center and the Dental Specialty Training Center. The center wa s designed to provide small-group\, hands-on courses in advanced restorati ve techniques for pediatric and general dentists. He serves as a product e valuator and key opinion leader for many national and international dental companies. Christine SisonAbout the SpeakerChristine Sison is the CEO/Fou nder of Swiss Monkey. Swiss Monkey specializes in connecting dental practi ces with remote professionals\, providing a suite of cutting-edge technolo gy-driven tools to increase practice performance. Ms. Sison has built and managed a dental practice for over 10 years and has her Bachelor of Neurob iology from UC Berkeley and a Master of Health Policy and Management from the Harvard School of Public Health. Prior to her work in dentistry\, she conducted brain tumor research at University of California\, San Francisco \, assisted in the integration of information technology into clinics and hospitals\, and later led the development of community-wide healthcare sys tems\, including telemedicine efforts.Membership is being verified. You wi ll receive 2 confirmation emails with the GoToWebinar link from Makayla Fo wler (mak@harbordentalsociety.org) 24 hours before the class and 1 hour be fore the class. If you do not receive your first confirmation email\, plea se contact us at (714) 634-8992. This course will not be recorded. DTEND:20260611T030000Z DTSTAMP:20260602T170815Z DTSTART:20260611T010000Z LOCATION: SEQUENCE:0 SUMMARY:Implementing a Workplace Violence Prevention Plan for the Dental Pr actice & When the Front Office Walks Out: One Doctor’s Case for Remote Sta ffing UID:RFCALITEM639160168950459398 X-ALT-DESC;FMTTYPE=text/html:

1 Core CE and 1 20% CE

Implementing a Workplace Violence Prevention Pla n for the Dental Practice

This course equips dental profess ionals with a clear understanding of the fundamental requirements of Calif ornia’s new Workplace Violence Prevention law. Participants will learn wha t is required to create and implement a comprehensive Workplace Violence P revention Plan (WVPP) tailored to the unique challenges of dental practice s.

The program will also cover best practices under California law t o ensure compliance with the Cal/OSHA workplace violence prevention standa rd and maintain a safe environment for employees and patients.

Learning Objectives:

 \;

< /div>
Michael Rossiter\, JD

About the Speaker

Michael J. Rossiter\, a partner at Scott &\; Whitehead\, is lic ensed to practice law in California and Utah. He represents and advises em ployers in all areas of employment law\, including harassment\, discrimina tion\, retaliation\, employment agreements\, wage and hour issues\, and em ployment policies. For the past several years\, Mr. Rossiter has conducted harassment prevention training\, reflecting his dedication to fostering h arassment-free workplaces.

When the Front Office Walks Out: A Case Stu dy in Remote Staffing\, Practice Continuity\, and Patient Experience

Course Introduction

Front office turnover can bring a dental practice to a standstill. When the people who answer t he phones\, manage the schedule\, verify insurance\, follow up with patien ts\, and keep administrative systems moving suddenly leave\, the impact is immediate: missed calls\, delayed follow-up\, frustrated patients\, overw helmed clinical teams\, and lost production.

In this case-based cour se\, Dr. Josh Solomon will share how his practice navigated a significant front office staffing disruption and rebuilt operational stability using a remote front office model. The discussion will explore what worked\, what was challenging\, and what other practices can learn from the experience.

Participants will gain a practical understanding of how remote admi nistrative support can be structured\, what responsibilities can be handle d outside the physical office\, and how to maintain accountability\, commu nication\, HIPAA awareness\, and patient trust. The course will also addre ss common concerns around team buy-in\, patient satisfaction\, workflow in tegration\, and hiring the right remote team members.

This session i s designed to provide an honest\, peer-led look at remote staffing as one possible strategy for improving practice continuity\, reducing administrat ive strain\, and supporting a consistent patient experience.

Course Objectives

By the end of this course\, participants will be able to:

  1. Identify the operational impact of fr ont office turnover on scheduling\, patient communication\, insur ance workflows\, billing follow-up\, team morale\, and practice continuity .
  2. Evaluate which front office responsibilities may be appr opriate for remote administrative support\, including scheduling\ , insurance verification\, patient communication\, billing support\, and a dministrative follow-up.
  3. Describe key HR considerations fo r hiring\, onboarding\, and managing remote front office team members\, including communication skills\, accountability\, HIPAA awareness\, technology comfort\, and performance expectations.
  4. Apply practical strategies for integrating remote staff into existing practice w orkflows\, including communication systems\, task handoffs\, esca lation protocols\, documentation\, and team alignment.
  5. Dis cuss how remote front office support can affect patient experience and sat isfaction\, including responsiveness\, personalization\, trust\, continuity\, and quality of communication.

 \;

Dr. Joshua Solomon

About the Speaker

Dr. Joshua Solomon is a second-generation pediatric dentist and has been in practice in Livermore\, California\, fo r 20 years. He is a graduate of the University of the Pacific with a B.S. in Biological Sciences and a D.D.S. Following dental school\, Dr. Solomon completed an additional 2-year specialty residency at the University of Te xas Dental Branch – Houston and a Master’s program in conjunction with the Department of Oral-Biomaterials. He is a Diplomate of the American Board of Pediatric Dentistry and a Fellow of the American College of Pediatric D entistry.

When not treating patients in his office\, Dr. Josh is an internationally recognized speaker and clinical instructor. Dr. Solomon is the owner/director of the Bioclear Pediatric Learning Center and the Dent al Specialty Training Center. The center was designed to provide small-gro up\, hands-on courses in advanced restorative techniques for pediatric and general dentists. He serves as a product evaluator and key opinion leader for many national and international dental companies.

 \;

Christine Sison

About the Speaker

Christine Sison is the CEO/Fo under of Swiss Monkey. Swiss Monkey specializes in connecting dental pract ices with remote professionals\, providing a suite of cutting-edge technol ogy-driven tools to increase practice performance. Ms. Sison has built and managed a dental practice for over 10 years and has her Bachelor of Neuro biology from UC Berkeley and a Master of Health Policy and Management from the Harvard School of Public Health. Prior to her work in dentistry\, she conducted brain tumor research at University of California\, San Francisc o\, assisted in the integration of information technology into clinics and hospitals\, and later led the development of community-wide healthcare sy stems\, including telemedicine efforts.

Membership is b eing verified. You will receive 2 confirmation emails with the GoToWebinar link from Makayla Fowler (mak@harbordentalsociety.org) 24 hours before th e class and 1 hour before the class. If you do not receive your first conf irmation email\, please contact us at (714) 634-8992. This course will not be recorded.

END:VEVENT END:VCALENDAR