Implementing a Workplace Violence Prevention Plan for the Dental Practice & When the Front Office Walks Out: One Doctor’s Case for Remote Staffing

1 Core CE and 1 20% CE

Implementing a Workplace Violence Prevention Plan for the Dental Practice

This course equips dental professionals with a clear understanding of the fundamental requirements of California’s new Workplace Violence Prevention law. Participants will learn what is required to create and implement a comprehensive Workplace Violence Prevention Plan (WVPP) tailored to the unique challenges of dental practices.

The program will also cover best practices under California law to ensure compliance with the Cal/OSHA workplace violence prevention standard and maintain a safe environment for employees and patients.

Learning Objectives:

• Understand the legal requirements for workplace violence prevention under California law and Cal/OSHA standards.
• Identify potential risks and warning signs of workplace violence specific to dental practices.
• The importance of developing and implementing an effective Workplace Violence Prevention Plan (WVPP).
• Learn best practices for responding to workplace violence incidents, including reporting and follow-up procedures.

When the Front Office Walks Out: A Case Study in Remote Staffing, Practice Continuity, and Patient Experience

Course Introduction

Front office turnover can bring a dental practice to a standstill. When the people who answer the phones, manage the schedule, verify insurance, follow up with patients, and keep administrative systems moving suddenly leave, the impact is immediate: missed calls, delayed follow-up, frustrated patients, overwhelmed clinical teams, and lost production.

In this case-based course, Dr. Josh Solomon will share how his practice navigated a significant front office staffing disruption and rebuilt operational stability using a remote front office model. The discussion will explore what worked, what was challenging, and what other practices can learn from the experience.

Participants will gain a practical understanding of how remote administrative support can be structured, what responsibilities can be handled outside the physical office, and how to maintain accountability, communication, HIPAA awareness, and patient trust. The course will also address common concerns around team buy-in, patient satisfaction, workflow integration, and hiring the right remote team members.

This session is designed to provide an honest, peer-led look at remote staffing as one possible strategy for improving practice continuity, reducing administrative strain, and supporting a consistent patient experience.

Course Objectives

By the end of this course, participants will be able to:

1. Identify the operational impact of front office turnover on scheduling, patient communication, insurance workflows, billing follow-up, team morale, and practice continuity.
2. Evaluate which front office responsibilities may be appropriate for remote administrative support, including scheduling, insurance verification, patient communication, billing support, and administrative follow-up.
3. Describe key HR considerations for hiring, onboarding, and managing remote front office team members, including communication skills, accountability, HIPAA awareness, technology comfort, and performance expectations.
4. Apply practical strategies for integrating remote staff into existing practice workflows, including communication systems, task handoffs, escalation protocols, documentation, and team alignment.
5. Discuss how remote front office support can affect patient experience and satisfaction, including responsiveness, personalization, trust, continuity, and quality of communication.

Membership is being verified. You will receive 2 confirmation emails with the GoToWebinar link from Makayla Fowler (mak@harbordentalsociety.org) 24 hours before the class and 1 hour before the class. If you do not receive your first confirmation email, please contact us at (714) 634-8992. This course will not be recorded.