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Navigating Insurance with AI: Smarter Verification, Claims, and Case Acceptance

Course Summary:

Insurance processes are among the most time-consuming and costly aspects of dental practice management. This course explores how artificial intelligence (AI) can streamline eligibility verification, automate benefits interpretation, and reduce errors in claims submission. Participants will learn how AI supports insurance navigation from the front desk to the back office — reducing administrative burdens, improving patient financial transparency, and ultimately increasing case acceptance. Real-world case studies will highlight how AI tools can free up staff time, minimize denials, and deliver a better patient experience.

Learning Objectives:

•Describe the role of AI in insurance and how it compares to traditional manual processes.
•Identify how AI streamlines claims management, including coding accuracy, detecting downgrades, and minimizing resubmissions.
•Apply AI-driven insights to improve patient financial conversations, leading to greater treatment plan acceptance.
•Discuss the impact of AI on administrative efficiency, including staffing, time savings, and reduction of insurance backlogs.
•Recognize legal, ethical, and compliance considerations when implementing AI for insurance navigation.

•Develop strategies to introduce AI-enabled insurance tools into practice workflows with minimal disruption.

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